Refund Policy
Cancellation and Refund Policy
At Add More Tourism Solutions Pvt Ltd, we strive to provide our customers with the best booking experience. To ensure transparency and clarity regarding cancellations and refunds, we have outlined our policy below:
Cancellation Policy
- Customers may cancel their bookings without penalty up to 24 hours before the scheduled departure time.
- Cancellations made within 24 hours of the scheduled departure may be subject to penalties or fees, which will vary based on the type of booking (e.g., flights, hotels, vacation packages).
- Certain components of the booking, such as service fees or non-refundable deposits, are non-refundable and will be clearly indicated at the time of booking.
Refund Policy
- To request a refund, customers must contact our customer service team and provide the necessary documentation, such as booking confirmation details.
- Refunds for eligible cancellations will be processed within 7-14 business days from the date of the cancellation request.
- Exceptions to the refund policy may apply in special circumstances, and customers are encouraged to reach out to our customer service team for assistance.
Changes to Bookings
- Customers may make changes to their bookings, subject to availability and any associated fees or penalties. Details regarding change fees will be provided at the time of booking.
Special Cases
- In the event of unforeseen circumstances, such as natural disasters or medical emergencies, we will assess cancellations on a case-by-case basis to accommodate our customers' needs.
Communication
For all cancellation and refund inquiries, customers can contact our customer service team info@globetrekkerz.co.in or +919988699600.
By making a booking with Add More Tourism Solutions Pvt Ltd, customers acknowledge and agree to the terms of our cancellation and refund policy.
